Forbes writer Adrian Swinscoe talks with Arwen's Product Director about toxicity in the contact centre

Adrian Swinscoe, host of the Punk CX podcast and contributing writer at Forbes, interviewed Joel Bailey, the Product & Service Director at Arwen, to talk about hate and toxicity in social media, the scale and cost of the problem and the impact it has not only on customers but also contact centre and customer service teams.

Access the podcast here.

Read the Forbes article here.