The Comment Performance platform

Your audience is already telling you what to do next.

Arwen reads every comment under your content, tells you what matters and takes action in real time.

Free. Results in 48 hours. No platform login needed.

Major US Broadcaster

Most tools give you sentiment scores. Arwen tells you exactly what people are saying.

1.8 billion comments a day land under paid and organic posts. Most are never read.

That episode 4 ending ruined my week. In the best way! 🥰

✕ Insight · Missed

Vital signals missed.

Nobody on the team saw it, so nobody used it.

Is this available in Ireland? I’ll pay for it tonight if it is.

✕ Question · No reply

Questions unanswered.

A buyer, asking, with no reply.

I hate this ***** they’d be better dead 💀

✕ Toxic · Still live

Toxic comments left unmoderated.

Still visible the next morning, under a paid post.

Every comment read. Every comment handled.

Signals tells you what matters.
Engage, Moderate and Protect act on it.

Signals

See the whole conversation, in real time

Signals reads all comments on your owned and public channels and tells you what people are saying, what sparked it and what to do next.

Signals ⟶

😍 Such a funny ad. Love this guy 😍

Praise · CAMPAIGN 4

This storyline is exactly why I'm stopping watching.

Churn risk · Storyline

Watched it twice. Cried both times 😭 Not sorry!! 😃

Advocacy · Cast

Is this on the app in Ireland yet? How much?

Question · Replied

Respond to the right comments

Engage surfaces questions, complaints and praise and drafts the reply.

ENGAGE ⟶

The whole **** cast deserve what they get!

Harm · Removed

Automatically remove unwanted comments

Moderate removes harmful and brand-damaging comments in real time.

Moderate ⟶

I know where he lives. Watch out.

Threat · Escalated

Protect people and assets from risk

Protect escalates threats to people and brands.

Protect ⟶

What our clients see.

21.3%

average increase in engagement across platforms

19%

drop in customer acquisition cost on ads

<1s

comment response time, against 45 to 90 seconds manually

94%

less time spent on moderation and engagement

“You guys have changed the perception of Hinge on the internet.”

Elke Luria

Marketing Manager North America, Hinge

Read the Hinge story ⟶

Built for your world.

Your current tools give you a basic, one-dimensional sentiment score. Arwen adds the qualitative insight behind it, from every comment, so you know what to do next.

Where can I get these in navy?

Question · Campaign 4

Brands

Per campaign, per creative, while the campaign is in flight.

Signals for brands ⟶

Episode 6 was the best TV I’ve seen all year.

Praise · Episode 6

Entertainment

Per show, per cast member, before the morning meeting.

Major US Broadcaster

Signals for entertainment ⟶

Sack the manager. Tonight.

Fan mood · Fixture

Elite Sport

Per fixture, per player, inside the hour.

Signals for elite sport ⟶

Judge it on your own comments.

Get your comment health check. We read your recent comments back to you and show what Arwen would have flagged, and when.

Free. Results in 48 hours. No platform login needed.

Get a comment health check