Blog

Social media

What happens to social when AI eats service?

We're seeing a 300%+ growth of customer service on social media. AI is the only way this can be managed effectively.

Comment moderation

Maximizing Engagement on Social Media: The Power of Auto-Moderation

Arwen's Product & Service Director explores how and why auto-moderation maximises social media engagement

Social media

Social media in 2023 and 2024

Arwen’s Product and Service Director looks back on 2023 and predicts what we can expect in 2024

Comment moderation

Channel 4 documentary about British comedian Rosie Jones highlights how technology can protect social media users from online hate

Channel 4 documentary about British comedian Rosie Jones highlights how technology can protect social media users from online hate

Comment moderation

How Arwen's AI moderation tech out-performs older techniques

Arwen breaks new ground in moderation technology, using AI technology to radically innovate the process of creating safer and more inclusive...

Comment moderation

Why we created Arwen

Arwen's founders share their reasons for creating Arwen.

Regulation

Why the networks and regulator can't fix online hate on their own

Whilst action is needed and welcome, it's unlikely either will be silver bullets. Tools like Arwen play a valuable role.

Comment moderation

Protecting your marketing and social media team from Moderation Trauma

Long-term moderation of social media has proven negative impacts on your team. AI offers a better solution for all.

Comment moderation

Hateful emojis and how to stop them

Emojis are increasingly being used to express offensive and hateful messages. Luckily AI can read an emoji and filter it like any other content.

Comment moderation

Is the political dogma of Free Speech stopping real free speech?

Social Media has become the poster child of Free Speech advocates. But does zero moderation actually achieve the opposite of free speech?